State of the Art Help Desk
ManageWatch’s Help Desk Team’s rich knowledge base allows our team to resolve the majority of issues on the first call. Our team of technical support experts is always available to resolve issues with your servers, network infrastructure, computer, mobile, tablet or peripheral devices. Our subscription-based model offers businesses with top quality help desk services at a predictable monthly cost – at savings up to 35% less than traditional staffing models.
Our Help Desk Team’s rich knowledge base allows our team to resolve the majority of issues on the first call. Our team of technical support experts are always available to resolve issues with your servers, network infrastructure, computer, mobile, tablet or peripheral devices. Our subscription-based model offers businesses with top quality help desk services at a predicable monthly cost – at savings up to 35% less than traditional staffing models.
“The biggest thing the cloud has provided in my opinion is business continuity. We no longer stand the risk of our old server going down due to age, fire, virus, etc. We basically had no backup and no one was monitoring the systems. Now all of those things are being handled on the back end and we are better positioned for recovery if the worst were to happen. ”
Vice President, Finance
"Logged in from home and so very happy to report it works so well. 🙂 ”
The ManageWatch Cloud Experience
“The overall cloud experience has been excellent. It has provided us the ability to increase productivity as well as the security of an “always on” platform.”
Peace of Mind
“ManageWatch gives us peace of mind. I don’t have to support our technology on my own “flying blind”. I love having ManageWatch deal with Dell and Network Solutions on our behalf.”
MS Office 365 Migration
“One of the big factors for moving to Office 365 is the single platform used by all users. We had a smattering of MS Office versions and this stabilized it. It also allows for new users to be set up relatively quickly as well. The portability through various devices and through the portal is also an important feature.”
“One of the biggest benefits we have seen since hiring ManageWatch is lots of help in learning how to resolve minor issues quickly and independently. This helps us prevent down time.”
Helping Us Keep Up
“ManageWatch has been able to keep up with continuous IT changes in technology relative to our customer and supplier demands.”
Never Have to Worry About the System
“The biggest benefits we received since hiring ManageWatch is never having to worry about the system and always being able to talk to someone about concerns.”
Our Service Desk Team Offers Many Valuable Business Advantages:
Fast, Efficient Incident Response
80% First Contact Resolution Rate
Our customers experience savings of 35% or more compared to traditional staffing models.
Bi-Directional Incident Management
Allows ManageWatch to be a virtual extension of your internal IT Team.
Detailed Reporting and Analytics
Identification of recurring pain points enables macro-level resolution.
All service desk calls are recorded for training, quality, and trend analysis for compliance purposes.
Utilize our infrastructure and tool sets in building out your customer portals, ticketing systems and IT Management tools. Includes comprehensive server and workstation management software, system and network monitoring software, trouble ticketing system, remote management system, User Portal, and more. Portal is customizable for end customer branding.
Mix various segments of our HelpDesk to create the most leverage from our services. Consume what you need to sure up your delivery points. ManageWatch hybrid help desk can match services to your customers needs both internally and externally.
Utilize the Help Desk to provide front-line support of one or more specific applications. This service is designed to help internal application users with their day to day support needs. The service also delivers benefits for companies not in the software business and software companies that wish to maintain their focus on software development but need a reliable software help desk for their customers.
Relieves overworked IT staff from the burden of handling routine day to day IT tasks. ManageWatch Technicians are trained on a defined set of routine IT Tasks and Issues so that internal IT staff can focus on IT projects that enhance business performance.
All inclusive: 24x7x365 Monitoring & Automated Reporting, Unlimited Remote Control Support, Online Asset Management, Online Ticket Support System, Online Software License Management, Advanced Desktop Optimization & Management, VPN Client Management, Software Patch Management for Microsoft® Applications, 24×7 Remote Emergency Support, Phone & Tablet Email Configuration Unlimited Phone Support for All Applications, Managed Anti-Virus & Anti-Spyware Software.
24×7 front line support call capture, qualification and routing. Helps management ensure robust ticketing and support data.
Tools & Resources
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