Full Service IT Management

Our Full Service IT Management offering is designed to allow our customers to focus on the business they’re in while we do all the heavy lifting – assuring an always on and scalable infrastructure.

Full-Servce IT Management

Nothing is more frustrating and expensive than IT that doesn’t work.

We have seen thousands of companies and worked with many of the industry’s most successful technologies over the past 25 years.  We have found companies that are successful with in-house IT departments have a certain “IT DNA” capability, and those that don’t suffer with IT for years and seldom If ever master it.

Whatever your challenge is, chances are we have seen it, solved it, and supported it.

Proactive Maintenance

Our systems and technicians monitor thousands of distinct events and metrics 24 hours a day in order to discover problems either as they happen or even before they occur.

We respond to problems no matter when they occur and resolve them. Continually expanding the number of both automated pro-active maintenance activities and support engineer involved activities included in our service. We constantly strive to improve our maintenance systems so that we are able to provide a more stable environment for our customers. Many of these activities happen without the awareness of the users.

Some of these activities include: • Microsoft Windows Patch Management • Anti-Virus Management • 3rd Party Application Management (upon request) • Hardware maintenance • Server status monitoring

Help Desk Support

Our Remote Help Desk is always available anytime you need help. No matter how important or insignificant the problem may seem, we are here to help.

The Help Desk is open 7am to 5pm Central Time, Monday through Friday. After hours support is available via an on call technician.

Our help desk is divided into four groups. Triage technicians answer your phone call and document the issue you are experiencing. 2nd level support handles day to day problems and most technical issues. 3rd level support handles escalated high priority items. Finally our bench technicians configure and prepare new systems and repair existing systems for problems not covered under manufacturer warranties.

We manage thousands of PCs, Tablet PCs, Laptops, Servers, Networks, across 26 states. We are able to resolve most issues over the phone on the first call. This reduces the time and cost associated with your technology. When the need arises for onsite support, we dispatch a technician to address the issue onsite at no additional cost.

Rented A/V

We provide anti-virus software on a monthly cost basis.

The advantage of this approach is that it makes it possible to quickly change out the brand of anti-virus software. Anti-virus software becomes less effective over time based upon a number of factors including popularity of the anti-virus software, corporate resources, competitive pressures, etc. By having the flexibility of changing out the anti-virus software at any time without taking a financial “hit” we can keep your systems optimally protected.

Full Service IT Management

Managed Azure Cloud

Cloud Migration Services

Cloud Backup

Managed Wifi and Remote Locations

IT Toolset

We use a sophisticated system of software and hardware tools to effectively manage the systems in our care.

Our team has spent thousands of man hours optimizing these tools. Our goals for our toolset are to automate as much as possible and to equip our technicians with the ability to remotely work on systems without having to actually take over the system from the user.

Our tools have the ability to analyze and remediate numerous types of problems without the intervention of a technician or user. We have also automated a large number of standard tasks such as software installation. If a technician does need to interact with a task or a problem he has the ability to do almost anything he needs to from his toolset console rather than having to logon to and take over the system. Everything he needs to know about that system is readily available to him.

We recognize that these tools are not only beneficial to our technicians but can also dramatically improve the efficiency of our customers’ technicians. With this in mind we have made our toolset available to the IT departments of our larger customers. We host the applications so that our client does not need to add any server infrastructure. We will train and provide ongoing support to the IT department so that your technicians can make the most of the Toolset.

Vendor Management

ManageWatch takes the headaches out of dealing with all of your various technology vendors. This includes vendors such as Internet Service Providers, Software Application Vendors, Computer/Hardware Vendors, Phone System and/or Service Vendors, and more. For example, instead of one of your employees having to sit on hold and trouble shoot a problem with your ISP we get on the phone with the ISP to troubleshoot and resolve the problem.

This allows you to have a one-stop shop approach for support.

Disaster Protection

Disaster Protection as a Service

Nothing is more frustrating and expensive than IT that doesn’t work. We have seen thousands of companies and worked with many of the industry’s most successful technologies over the past 25 years.

Whatever your challenge is, chances are we have seen it, solved it, and supported it.

Service Desk
24 x 7 Monitoring
Proactive Management
Data Backup
Emergency Response
Executive Reporting

Disaster Protection at a Glance

Backup Administration

Improve Performance


Improve Communication

Eliminate Downtime

Network Management as a Service

Network Management as a Service

Reclaim lost revenue associated with network downtime and increase business efficiency producing greater company momentum and greater revenue potential.

Actionable Intelligence

Provides actionable intelligence in real time.

Information Integration

Remove the barriers between silos of data to provide more accurate forecasts.

Sales Personalization

The contribution that business intelligence makes to the overall success of an enterprise cannot be overstated in today’s digital economy.

Speedy Answers

Combines online transaction interactions with analytics and search operations at lightning-fast machine speeds.

Real-Time Decision Making

Allows companies to make executive decisions in real time on the basis of current data.

Data Visualization

Offers a wide range of ways to view information, allowing executives, salespeople and business users instant insight by visualization tools.


Dig deeper into the data by leveraging self-service visualization tools to create charts and graphs.

Mobile BI and Enhanced Information Access

Access the information you need, when you need it, regardless of time or place.

Business Intelligence at a Glance

Reduce IT Costs

Ease and Use of Self-Service

Agile Rapid Prototyping

Cube Mashup Data Warehouse

Tools & Resources

View the Resource Library

Get a Quick Cloud Quote

Save Money, Eliminate Risk, & Do More. With our No Risk/No Obligation calculator tool we can give you an instant cloud quote.

ROI Calculator Assessment Tool

This ROI will calculate your network performance, what downtime costs you, and will provide an alternative Cloud Area Network estimate.